Terms of Service
Veblab terms and conditions
Last updated: March 2025
These Terms of Service (“Terms”) govern your access to and use of the Veblab website, application, and related services (collectively, the “Service”). Veblab is operated by Network Effect Oy, a company registered in Finland (Business ID 3495464-6). By creating an account, initiating a website analysis, or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” in these Terms refers to both you individually and the organization.
1. The Veblab service
Veblab is an AI-assisted platform that simulates user journeys, evaluates website content, and generates recommendations. To do so, it crawls the URLs you submit, captures structured data (such as HTML, navigation, forms, calls to action, and limited screenshots), and processes that data with automated workflows and third-party AI models. We may introduce new features, modify existing ones, or discontinue parts of the Service at any time.
You retain ownership of the websites and content you provide, but you grant us a worldwide, non-exclusive license to host, process, cache, analyze, and display that content solely to operate and improve the Service and to provide reports back to you.
2. Account registration and security
You must create an account through our authentication provider, Clerk, to access most functionality. You are responsible for maintaining the confidentiality of your credentials, for all activities that occur under your account, and for ensuring that registration information remains accurate and complete. Notify us immediately at tuomas@veblab.com if you suspect unauthorized access.
You must be at least the age of majority in your jurisdiction (and in any event 18 years old) to use the Service. The Service is not intended for children.
3. Acceptable use
When using Veblab, you agree that you will not:
- Violate any applicable law, regulation, or third-party rights.
- Submit URLs or content that you do not have the right to analyze or that contain personal data without authorization.
- Attempt to probe, scan, or test the vulnerability of the Service or disrupt its operation.
- Reverse engineer, decompile, or otherwise attempt to derive the source code or underlying models, except as permitted by law.
- Use automated tools to create accounts, run analyses at a scale that places unreasonable load on our infrastructure, or bypass rate limits and quotas.
- Misrepresent your affiliation with Veblab or imply that we endorse your website or findings without written permission.
4. AI-generated outputs and disclaimers
The Service uses machine learning models (including models hosted by OpenAI) to generate insights. AI outputs may be incomplete, inaccurate, or outdated. You are responsible for independently evaluating recommendations before implementing them and for ensuring your compliance with applicable laws (including marketing claims, accessibility, privacy, and security obligations).
Veblab does not provide legal, financial, or professional advice. We disclaim all warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of the Service and its outputs.
5. Fees and beta features
We may offer the Service free of charge, on a subscription basis, or as a trial. Any pricing or billing terms we present to you become part of these Terms. Beta or experimental features are provided “as is” without support and may be modified or discontinued at any time.
6. Intellectual property
Veblab, including all software, workflows, documentation, templates, and branding, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights, title, and interest in the Service. Any feedback you provide may be used by us without restriction or compensation.
7. Third-party services
The Service integrates with third parties, including Clerk for authentication, OpenAI and others for AI processing, and hosting or infrastructure providers. Your use of those services may be subject to the providers’ own terms, and we are not responsible for their acts or omissions.
8. Suspension and termination
We may suspend or terminate your access to the Service at any time if you violate these Terms, if we reasonably believe your use creates risk or liability for Veblab or other users, or if we discontinue the Service. You may terminate your account at any time by contacting us or deleting your account through Clerk.
Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, and governing law) will continue in effect.
9. Indemnification
You agree to indemnify and hold harmless Veblab, its affiliates, and their respective directors, officers, employees, and agents from any claims, damages, liabilities, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
10. Limitation of liability
To the fullest extent permitted by law, Veblab and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, business opportunities, goodwill, or revenue, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from the Service will not exceed the greater of (a) the amounts you paid to us for the Service during the six months preceding the claim or (b) one hundred U.S. dollars (USD $100).
11. Governing law and dispute resolution
These Terms are governed by and construed in accordance with the laws of Finland, without regard to conflict-of-law principles. The parties agree that any disputes arising out of or relating to the Service will be submitted to the exclusive jurisdiction of the competent courts in Helsinki, Finland.
Before filing a claim, you agree to try to resolve the dispute informally by emailing tuomas@veblab.com. If we cannot resolve the dispute within thirty (30) days, either party may pursue a formal claim.
12. Changes to these Terms
We may revise these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. For material changes, we will provide additional notice (such as email or in-product notification). Your continued use of the Service after the updated Terms become effective constitutes your acceptance of them.
13. Contact
If you have questions about these Terms, contact us at tuomas@veblab.com.